Frequently Asked Questions (FAQ)

1. How can I place an order?

You can place an order directly on our website by adding your selected items to the cart and completing the checkout process.

2. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods available at checkout.

3. How long does delivery take?

• UK Orders: Usually delivered within 3–7 business days.

• International Orders: Typically delivered within 7–20 business days, depending on location.

4. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.

5. How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details.

6. What is your return policy?

We accept returns within 14 days of delivery for unused items in their original condition. Please refer to our Return and Refund Policy for more details.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

8. How can I contact customer support?

You can reach us via:

• Email: info@fallatahltd.shop

• Phone: +44 207 242 2840

• Address: 71 Shelton Street, London, United Kingdom, WC2H 9JQ